Case Study: ABC Financial achieves fast, flexible customer-facing reporting and self-service analytics with Information Builders WebFOCUS

ABC Financial Gets Quick Results With Information Builders

ABC Financial Services, a leading provider of billing and club-management solutions for more than 7,500 health and fitness clubs across the U.S., Puerto Rico, and Canada, needed to give club owners flexible, customer-facing analytics without burdening them with a complex reporting environment. Club owners required timely insight into enrollment trends, cash flow, campaign performance and service-level revenue, but existing reports were fixed, hard to slice-and-dice, and buried critical detail.

ABC embedded Information Builders’ WebFOCUS-based Club Reporting System to consolidate data from multiple back-office systems, integrate with existing security, and deliver interactive reports and dashboards. In under 90 days ABC rolled out hundreds of reports—now used by ~400 internal and ~35,000 external users—with self-service filtering, export and scheduled delivery (ReportCaster used by 7,000), faster analyst turnaround, reconciled payments, and improved visibility that has made WebFOCUS the company’s enterprise BI standard.

ABC Financial

Brian Nunes

Web Developer