Case Study: Union Bank of the Philippines achieves 12x higher revenue through digital transformation with Informatica MDM

Union Bank of the Philippines Drives 12x Higher Revenue with Digital Transformation

Union Bank of the Philippines, a longtime digital-banking pioneer, set out to become a 100% digital bank in two years to expand retail services and drive financial inclusion. To achieve secure mobile onboarding and meet KYC and AMLA requirements, the bank had to overcome fragmented customer records and poor data quality (only 35%), which slowed loan approvals and compliance reporting.

By deploying Informatica Master Data Management and Informatica Data Quality with a local partner, UnionBank created a golden customer record in under four months and automated data cleansing to reach 100% data quality within a year. The transformation enabled loan approvals in about three minutes instead of weeks, accelerated AML reporting by 5x (from five days to one), increased digital adoption dramatically, and helped drive a 12x rise in revenue.

Union Bank of the Philippines

Henry Aguda

Chief Technology and Operations Officer and Chief Transformation Officer