Case Study: Queensland Police Service achieves rapid ROI and $4.4M savings with Informatica Data Quality & Identity Resolution

The Queensland Police Service saved 79 years of manual merging time and more than $4.4 million in staff salaries

The Queensland Police Service (QPS), responsible for policing the Australian state of Queensland, was hindered by poor-quality data—duplicate, inaccurate or missing personal and business names, invalid addresses and malformed phone numbers (one store had up to 120 name variations). These data issues threatened public and officer safety, complicated investigations, increased costs and exposed the service to legal risk.

By implementing Informatica Identity Resolution and Informatica Data Quality, QPS consolidated records and automated cleansing, saving the equivalent of 79 years of manual merging and more than $4.4 million in staff costs, and achieving full ROI in two months. The program improved confidence in policing decisions, reduced litigation risk, increased safety, and delivered rapid, low-cost value from better data.

Queensland Police Service

Graeme Campbell

Manager, Data Management