Case Study: The New York Foundling achieves collaborative, mobile-first care and streamlined data integration with Informatica Intelligent Cloud Services

The New York Foundling Supports Collaborative Care for Social Impact with Effective Data Quality and Data Integration

The New York Foundling is a 150‑year‑old nonprofit serving more than 30,000 children, adults, and families with 2,800 staff across ~200 sites. As it scales toward a much larger collaborative care network, the organization faced fragmented systems—including multiple EHRs—growing data volumes, and heavy administrative burdens that limited staff time with clients. Their goals were to securely share patient records across partners, enable mobile access for field teams, automate manual tasks, and unlock digital‑transformation insights.

To meet those goals The Foundling standardized on Informatica Intelligent Cloud Services, using Cloud Data Integration and Cloud Application Integration alongside UiPath RPA and Celonis process mining. IICS enabled real‑time EHR exchanges, Azure‑based CareBots for mobile documentation, automated HR and help‑desk workflows, and secure APIs for partner sharing. The result: a 30% reduction in help‑desk tickets, faster integrations, major time savings for frontline staff, better collaborative care, and significant cost avoidance versus building integrations in‑house.

The New York Foundling

Ming Zhang

Director of DevOps Innovation