Case Study: Texas Comptroller of Public Accounts achieves $70M annual revenue recovery with Informatica Identity Resolution

Texas tax collector generates extra $70 million annually in revenues and has, to date, returned more than $500 million total by searching and matching identity data

The Texas Comptroller of Public Accounts, which prepares the state’s constitutionally required biennial balanced budget, administers 50 state taxes (with sales and use taxes providing nearly 25% of revenues) and processes 3.8 million tax returns a year. The agency needed to ensure governance and fairness by identifying unpaid taxes, reducing incorrect or incomplete tax data, and improving billing—while searching disparate systems for hidden connections between people and coping with identity variations that strained search performance and comprehensiveness.

By deploying Informatica Identity Resolution to deliver highly accurate, multilanguage identity data, the Comptroller improved operational efficiency and the ability to discover hidden links across records. The solution has generated an additional $70 million per year (more than $500 million returned to date), identified companies that had not paid proper taxes, and prevented pursuit of companies that had paid appropriately.

Texas Comptroller of Public Accounts

Lisa McCormack

Audit Division Area Manager