Case Study: Leading State Human Services Provider achieves one-click access to social services and faster case processing with Informatica

State Human Services Provider Enables One-Click Access to Vital Social Services

The State Human Services Provider serves more than 1 million residents across 24 local departments, delivering food, energy, medical, child-welfare, and job‑training services. Facing fragmented data silos, slow eligibility processing, and limited real‑time visibility, the agency needed a modern, cloud‑based platform to give caseworkers a single, trusted view of residents and to enable stronger data governance and analytics.

The agency partnered with Informatica to deploy a shared cloud platform using Multidomain MDM, Data Quality, PowerCenter, Axon Data Governance, Enterprise Data Catalog, and Enterprise Data Preparation. Informatica Professional Services mastered over 8 million records in under eight months (reducing the dataset by half), which cut application processing times, eliminated redundant eligibility steps, improved social‑services outcomes, and positioned the state for statewide digital transformation, better analytics, and lower IT operating costs.