Case Study: Saudia Airlines transforms customer experience and operations with Informatica Intelligent Data Management Cloud

Saudia Airlines Transforms with Informatica

Saudia Airlines, part of the larger Saudia Group, faced the challenge of modernizing a highly complex airline and subsidiary ecosystem while improving customer experience and operations. To support its digital transformation, the airline needed a complete data platform to manage, govern, and process large volumes of data from multiple systems in batch and real time, using Informatica Intelligent Data Management Cloud.

Informatica implemented a unified data management foundation that brought together data integration, quality, MDM, governance, and orchestration. As a result, Saudia Airlines gained trusted and accurate data for better decision-making, stronger compliance, clearer data ownership, and improved business processes, while also enabling innovations such as one of the first ChatGPT-4-based airline personal assistants globally.

Saudia Airlines

Abdulgader Attiah

Chief Development Officer