Case Study: RS Group unifies 1.1M customers and strengthens data quality with Informatica

RS Group engineers the perfect customer view

RS Group, a global industrial product and service provider operating in more than 30 countries, needed a better way to understand and unify customer data across a complex omnichannel business. With 1.1 million customers and many legacy systems from acquired subsidiaries, the company turned to Informatica to help master customer data and create a single, high-quality view of each customer.

Informatica implemented a cloud-native MDM solution with professional services support, integrating across AWS, Azure, Oracle, Salesforce, Snowflake, and other systems. The result was a unified customer foundation that improved data quality, supported match-and-merge processes, and strengthened decision-making; RS Group reported 1.1 million customers unified, 60%+ of revenue coming from digital channels, and an anticipated 33% fraud reduction.

RS Group

Amanda Fitzsimmons

Sr. Director of the Customer Data and Insights Group