Case Study: RS Group achieves trusted customer data and compliance readiness with Informatica IDMC

RS Group consolidates 1 million records and targets 33% fraud reduction with Informatica

RS Group, a London-based global provider of industrial product and service solutions, faced challenges in building a unified view of its customer base due to a surge in digital sales and global acquisitions. This fragmented data impeded personalized customer experiences and the development of AI-ready data for responsible initiatives. To address this, RS Group partnered with vendor Informatica and implemented its Intelligent Data Management Cloud (IDMC) platform.

Using Informatica's cloud-native solution, RS Group consolidated over one million customer records from disparate systems. The platform provided a unified view across all touchpoints, enabling more effective marketing offers and significantly improved fraud mitigation. As a result, the company predicts its work will support up to a 33% reduction in fraud and is exploring AI-powered sustainability monitoring for its ESG action plan.

RS Group