Case Study: Westpac Life New Zealand achieves improved customer insights and revenue growth with Informatica

Reduced time spent manually reconciling reports from data collected in different insurance applications

Westpac Life New Zealand, a major full‑service bank with over 1.2 million customers and roughly 900,000 online banking users, faced fragmented insurance data across disconnected applications. This made it hard to spot trends, align insights with strategy, meet governance and risk requirements, and forced staff to spend valuable time reconciling and cleansing data before making decisions.

By implementing Informatica PowerCenter and PowerExchange to access, integrate and deliver data, Westpac Life gained unified, visualized business data that drove faster, more informed decisions. Results included timely identification of high‑performing sales areas (projected to boost revenue by ~1% over policy life), an expected 1% drop in attrition, a potential 1% cross‑sell uplift, reduced manual reconciliation, support for a new tax liability formula, and quicker detection of policies outside the bank’s risk appetite.

Westpac Life New Zealand

Joe Benbow

Product Actuary