Case Study: RBC Wealth Management achieves faster client onboarding and a unified digital client view with Informatica MDM

RBC Wealth Management Invests in Modernization and Digital Transformation

RBC Wealth Management, the U.S. arm of Royal Bank of Canada and one of the world’s largest wealth managers, faced a legacy, paper‑based onboarding process and fragmented client data locked in a monolithic system. This siloed, low‑quality data caused replication, operational inefficiencies and compliance challenges that threatened the firm’s ability to modernize and scale its advisor and client digital experience.

RBC implemented Informatica Master Data Management with embedded Data Quality, Informatica Data as a Service, and the Reference Data Management Accelerator to create a master book of record for 2.5 million client entities. The modernization delivered a single view of clients, faster onboarding (from days to minutes), higher data completeness and accuracy, improved compliance and reporting, and a better, faster digital experience for advisors and clients that supports growth and revenue.

RBC Wealth Management

Nate Parlin

Director of Entity Master & Account Opening and Servicing