Case Study: Providence St. Joseph Health achieves 86% reduction in duplicate patient records and a single source of truth with Informatica

Providence St. Joseph Health enhances patient care and safety with a single source of truth for all data assets

Providence St. Joseph Health is a national not‑for‑profit health system operating 50 hospitals and 829 clinics across seven states that serves vulnerable populations. The organization needed to improve accessibility, timeliness, and quality of information to enhance patient care and safety, support population health and EMR initiatives, and reduce time staff spent extracting and cleansing data; key challenges included integrating disparate systems, publishing data‑quality dashboards, and providing a metadata glossary for critical metrics.

By deploying Informatica solutions (Master Data Management, Data Quality, PowerCenter and Axon), Providence published a golden provider master record, integrated an enterprise master patient index across 18 sources and 10 million records—reducing duplicate patient records by 86%—and standardized KPIs with automated reporting. The effort established data governance tied to analytics, delivered trusted timely data to clinicians and administrators, streamlined reimbursement processes, and freed staff to focus on strategic analysis.

Providence St. Joseph Health

Kim Jackson

Vice President, Strategy, Products and Governance