Case Study: LIME achieves a unified view of 3 million customers and faster business decisions with Informatica

PowerCenter provides a holistic view of three million customers and operations enabling LIME to make faster, more accurate business decisions

LIME, the Caribbean’s leading communications company with 3,500 employees and three million customers across 13 markets, faced fragmented customer, sales, provisioning, product, CDR, billing and restoration data housed in multiple silos. Rapid business growth and spiraling data volumes were degrading enterprise data warehouse performance and threatening operational efficiency, while the company needed a unified customer view to support revenue growth and faster decision‑making.

Informatica deployed PowerCenter and PowerCenter Advanced Edition to integrate diverse, high‑volume data sources quickly and reliably, cutting data integration time from five minutes to three and creating a holistic view of three million customers. The solution improved executive decision‑making and market responsiveness, reduced costs by eliminating redundant systems and automating processes, and met SLAs for data availability and performance.

LIME

Linbert Dixon

Regional Business Intelligence Manager