Case Study: State Auto Insurance Companies achieves accurate real-time quoting and faster time-to-market with Informatica

PowerCenter enabled agents to provide accurate real-time quotes on demand and automated previously manual data look-up tasks

State Auto Insurance Group, a top-rated insurer with 2,000 associates and about 3,000 independent agencies across 33 states, needed to ensure customer data accuracy, give agents real-time access to policy information, and accelerate time-to-market. The company faced specific challenges around increasing agility with a service-oriented architecture, speeding data-warehouse time-to-value, and improving the accuracy of policyholder addresses and Public Protection Classification codes.

Using Informatica PowerCenter to expose reusable Web services and automate data lookups, State Auto enabled agents to produce accurate real-time quotes, eliminated manual lookup tasks, and shortened delivery cycles. The implementation reduced IT costs through service reuse, increased business agility and time-to-value, and prompted broader internal adoption of the Web services.

State Auto Insurance Companies

Stephanie Hansen

Senior Programmer Analyst