Case Study: National Interstate Insurance achieves up to 9x faster application processing with Informatica

National Interstate Insurance’s Data-Driven Improvements to Customer Service and Policy Processing

National Interstate Insurance, a specialty commercial transportation insurer founded in 1989, built its reputation on personalized service but faced growing operational friction from siloed, manual data (Excel and file shares) and slow application processing. Decision-makers struggled to get consistent, timely customer and policy data needed to speed submissions, underwriting and policy issuance.

By adopting Informatica Intelligent Cloud Services (Cloud Application Integration, Cloud Data Integration and PowerCenter) and integrating Salesforce with its on‑premises underwriting platform and Azure message bus, National Interstate automated ACORD form intake, enabled real‑time synchronization, and nightly data‑warehouse updates. The result: processing efficiency improved up to 9x, employees can find relevant information in minutes rather than days or weeks, and the insurer now delivers faster, more accurate underwriting and pricing that boosts customer service and profitability.

National Interstate Insurance

Scott Noerr

Vice President and Chief Information Officer