Case Study: MTN Group achieves recovery of 3 billion call records and near-real-time customer insights with Informatica PowerCenter

MTN gained the data integration power necessary to handle increasingly massive volumes of call records

MTN Group, the largest telecommunications company in Africa with 92.7 million customers and over 8,300 employees across 21 countries, needed to quickly and reliably source, transform and integrate hundreds of millions of daily call detail records for near‑real‑time analysis to support marketing, CRM, call center upselling, and resource planning — and to recover business‑critical systems after an operating‑system failure.

Using Informatica PowerCenter to access, integrate and deliver data without hand coding, MTN recovered more than 3 billion affected records, completed the reload 30 days earlier than projected, and gained improved strategic visibility into customer calling patterns to support better marketing, customer care and planning.

MTN Group

Charmaine Wessels

IS MIS Development Team Leader