Case Study: Santa Fe Relocation achieves unified, real-time customer experience with Informatica Intelligent Cloud Services

Moving People Revolutionizing Global Relocation Services with Cloud Integration

Santa Fe Relocation, a global leader in employee mobility with 96 locations in 47 countries, faced fragmented legacy systems, inconsistent data, and growing security and compliance risks that made timely, accurate customer service and self‑service access difficult. The company needed to unify information, protect PII/GDPR compliance, and improve the overall relocation experience for customers and employees.

Santa Fe expanded Salesforce into a single source of truth and used Informatica Intelligent Cloud Services to integrate on‑premises and cloud data, enable near‑real‑time updates, and phase out legacy platforms. The integration delivered three‑times faster time to value, real‑time tracking and mobile self‑service for customers, stronger compliance that opened new enterprise opportunities, and measurable companywide efficiency gains.

Santa Fe Relocation

Graeme Howard

Chief Information Officer