Case Study: Magyar Telekom achieves improved customer experience, faster order-to-bill and lower operating costs with Informatica

Magyar Telekom improves customer experience, enables revenue growth and reduces operating expenses

Magyar Telekom, Hungary’s leading ICT provider and part of the Deutsche Telekom group with over 9 million subscribers, offers fixed-line and mobile communications, broadband, TV and IT services for residential, SMB and enterprise customers. To improve customer experience, enable revenue growth, cut operating costs and stay competitive, Magyar Telekom launched the Pillango Transformation Program in partnership with Informatica and Wipro.

Using Informatica PowerCenter for enterprise data integration, the program delivered smooth migration cutovers without critical issues for seven consecutive years, improved order handling and billing functionality, and reduced end-to-end system response times — driving better customer experience, supporting revenue opportunities and lowering operating expenses.

Magyar Telekom