Case Study: ScottishPower achieves more accurate billing and lower cost-to-serve with Informatica Data Quality

International energy company uses Informatica Data Quality to increase revenues, lower customer debt risk and reduce per-customer expenses

ScottishPower, an international energy company serving the UK, US and western Canada with more than 5.2 million UK customers, needed to increase retail billing accuracy, improve customer service and reduce the cost to serve. The core challenge was that meter readings captured during scheduled visits often failed validation due to misaligned data across systems, preventing accurate consumption data from reaching the billing application.

By deploying Informatica Data Quality and consolidating a data quality framework across 12 applications, ScottishPower validated and passed meter readings through to billing, replacing estimated bills with actuals. The result was additional captured revenue, reduced customer debt risk, lower per-customer costs, and improved billing efficiency and customer service.

ScottishPower

Derek Johnston

Application Development Director