Case Study: Vertex Pharmaceuticals achieves a seamless, customer-centric IT transformation with Informatica

International business process outsourcer saves £9 million annually; creates a single view of every customer across water supply business

Vertex Pharmaceuticals, working with Informatica, faced the challenge of modernizing a legacy, customer-centric IT environment while improving service and efficiency in a regulated utilities setting. The company needed to migrate information into an agile, integrated infrastructure and create a single system that could support both metered and unmetered customers.

Informatica implemented Informatica PowerCenter and Informatica Address Verification to seamlessly migrate legacy systems and integrate customer data. The result was a more flexible, future-proof platform with a single view of each customer across the business, improved customer service, and increased operational efficiency, delivering savings of £9 million per year.

Vertex Pharmaceuticals

David Homan

CBP Program Director