Case Study: Valley Health System increases patient appointments and care coordination with Informatica Intelligent Cloud Services

Integrated, Real-time Data Helps The Valley Hospital Build Healthier Communities

The Valley Hospital, part of Valley Health System in Bergen County, NJ, serves a densely populated region but faced fragmented patient data across Motionsoft, Vistar and its Athena EMR, plus limited API functionality. This made it difficult to identify emergency-room visitors needing follow-up, coordinate care, and maintain HL7-compliant data exchange.

By deploying Informatica Intelligent Cloud Services—using Cloud Data Integration, Cloud Application Integration, the REST V2 connector and a Dynamics CRM connector—Valley centralized patient records in Microsoft Dynamics CRM, transformed data to HL7 V2 formats, and enabled real-time updates. The integration led to more scheduled appointments within the first year, stronger follow-up outreach and improved interoperability, while accelerating API development and future integrations.

Valley Health System

Michael Laidlaw

Manager, Application Support