Case Study: Deutsche Telekom achieves secure, scalable customer-data integration and regulatory compliance with Informatica

Informatica helps leading integrated telecommunications company meet regulatory requirements for data security and provide customers with products and services tailored to their requirements

Deutsche Telekom, a global integrated telecommunications provider with roughly 143 million mobile customers, 31 million fixed-network lines and over 17 million broadband lines, needed to keep customer service data complete, current and securely handled to meet regulatory requirements, deliver tailored products and maximize efficiency in a highly competitive market.

Informatica implemented a fully scalable, high-availability data integration platform that provides fast access to data from virtually all business systems and formats—including unstructured, semi-structured and industry-specific standards—automatically identifying and integrating data company-wide. The solution eliminated error-prone manual programming, improved call-center workflows and reinforced data security while making accurate customer information quickly available across the organization.

Deutsche Telekom

Peter Fliessgarten

Deutsche Telekom