Case Study: RAE Systems achieves rapid service-order automation and faster Gulf spill response with Informatica Cloud

Informatica Cloud reduced expense and risk compared with appliance-based and on-premise integration solutions

RAE Systems, a global provider of connected gas detection systems, needed to rapidly and accurately respond to repair service orders generated by the 2010 Gulf oil spill. The company faced the challenge of eliminating manual, duplicate service order processes by automating quotes and order flow between salesforce.com and Oracle E‑Business Suite R12 with minimal IT overhead.

By deploying Informatica Cloud to integrate CRM and ERP, RAE automated distributor discounts, shipments and invoicing, enabling faster order creation, 360° visibility into service order management, and quicker parts shipments to the Gulf. The integration reduced manual effort and risk, freed customer service staff to handle cases rather than order entry, and lowered costs versus appliance-based or on‑premise solutions.

RAE Systems

Lien Chen

Director of Corporate IT