Case Study: Toshiba America Business Solutions achieves hours‑instead‑of‑months sales deployments and real‑time customer visibility with Informatica Cloud

Informatica Cloud gave sales teams a single, 360-degree view of customer situation

Toshiba America Business Solutions (TABS), founded in 1999 in Irvine, CA, is Toshiba Corporation’s managed print and office solutions arm. TABS needed to streamline its end-to-end sales management process by automating day-to-day sales and customer support activities, but faced challenges integrating after-sales service and leasing data into back-end systems to give sales teams a single 360-degree customer view—an effort slowed by IT bottlenecks and multi-week integration delays.

Using Informatica Cloud, TABS enabled rapid, self-service integration of cloud and on-premise data, empowering non-technical users to deliver critical integrations. The solution cut sales process deployment from months to hours, completed three-quarters of required integration in one day, and provided an up-to-the-minute view of service and leasing information.

Toshiba America Business Solutions