Case Study: The Hartford Steam Boiler Inspection and Insurance Company (HSB) achieves more accurate claims-to-exposure matching, improved risk-based underwriting, and reduced costs and risk with Informatica

HSB Improves Customer Experiences while Reducing Costs and Risk

The Hartford Steam Boiler Inspection and Insurance Company (HSB), a Munich Re specialty insurer and engineering services firm, needed to unify data from carriers, customers and third parties to better locate insured equipment and match policies to claims. Inaccurate or fragmented location and object data was slowing claims processing, risking incorrect payments, and limiting predictive analytics, pricing and underwriting decisions as HSB expanded into IoT and advanced risk modeling.

HSB implemented Informatica Multidomain MDM alongside Data Quality, Reference Data Management, Axon Data Governance, Enterprise Data Catalog and Address Verification to master customers, equipment locations, policies and objects. The result was far more accurate claims-to-exposure matching, faster claim decisions and denials where appropriate, improved risk-exposure analysis and risk-based pricing, and consistent, trusted data that accelerates decision-making, predictive modeling and governance.

Hartford Steam Boiler Inspection and Insurance Company

Louis DiModugno

Senior Vice President, Chief Data Officer