Case Study: Frost Bank achieves unified, trusted customer data and two‑thirds faster integrations with Informatica Platform

Frost Bank standardizes on Informatica Platform for application data integration and data quality

Frost Bank, a Texas-based financial institution founded in 1868 and a subsidiary of Cullen/Frost Bankers (with $17.6B in assets), needed to build long-term, cross‑business customer relationships by breaking down silos and consolidating multiple versions of customer information. The bank faced the challenge of integrating customer, product and operational data from more than 60 sources (including Salesforce and operational data stores) while ensuring data was clean, reliable and free of duplicates.

Informatica delivered a unified data integration and quality platform (including PowerCenter, PowerExchange, Data Quality, Data Explorer and Address Verification) to consolidate and cleanse data across the enterprise. The solution enabled trusted customer views, householding to identify related customers, improved segmentation for targeted cross‑sell/up‑sell, and cut average project integration time by two‑thirds.

Frost Bank

Uday Shetgeri

Executive Vice President, Application Development and Maintenance