Case Study: Marks & Spencer Money achieves 40% faster analysis and year-ahead Basel II compliance with Informatica Data Quality

Financial services art of retail giant reduces analysis cycle by 40%, achieves compliance a year ahead of deadline and increases analysis accuracy with Informatica

Marks & Spencer Money, the UK retail bank originally formed as Marks & Spencer’s financial services arm and now operated by HSBC, needed to meet rigorous Basel II credit, risk and data management requirements, guarantee the quality of customer account data, and improve customer service. The core challenge was to impose consistent data-quality controls across a complex information architecture while retaining centralized control and management.

By deploying Informatica Data Quality and a new organization-wide data management approach, M&S Money strengthened data controls and trust, achieving regulatory compliance a year ahead of schedule. The initiative cut business analysis cycle time by 40%, improved the accuracy of business analysis and financial reporting, and boosted the effectiveness of sales and marketing initiatives.

Marks & Spencer Money

Neil Hershaw

Information Management Officer