Case Study: PartsSource achieves double-digit revenue growth and 60x faster product updates with Informatica MDM – Product 360

Fast, rewarding one-stop shopping for replacement medical parts

PartsSource, a leading provider of replacement medical parts with more than $100M in annual sales and tens of thousands of healthcare customers, needed to transform how it sold 
and managed parts across channels. The company relied on fragmented, homegrown systems and Excel to handle a rapidly growing product portfolio — millions of SKUs across suppliers — resulting in slow, resource‑intensive updates and inconsistent product information that blocked a comprehensive omnichannel catalog launch.

By deploying Informatica MDM – Product 360 (with implementation partner Ideosity), PartsSource centralized its product information into a single authoritative digital catalog powering web, phone and mobile channels. The platform now supports hundreds of thousands of annual transactions, manages a 3.5M‑part portfolio, cut the product‑data team from seven to two, reduced item update time from two hours to two minutes, and helped drive double‑digit revenue growth while improving supplier and customer experience.

PartsSource

Brian Thomas

Director of Application Development