Case Study: Cyxtera Technologies achieves real-time operational insights and faster integrations with Informatica

Cyxtera Enhances Operations with Timely Data Analytics

Cyxtera, a global data‑center provider supporting more than 2,300 customers across 61 facilities, faced the challenge of combining ERP, CRM, and specialized operations systems after a 2017 merger. Critical integrations were manually scripted and analytical processes were spreadsheet‑based, leaving sales and operations without near‑real‑time visibility into power and capacity and placing a heavy burden on IT.

By deploying Informatica Cloud Data Integration and point‑and‑click connectors for Salesforce, SAP, ServiceNow and REST APIs, Cyxtera automated ETL workflows and surfaced operational power and capacity data directly in Salesforce and Power BI. The result: faster time to market for integrations, freed developer and IT resources, improved sales accuracy and customer experience, stronger executive decision‑making, and new data‑driven services and revenue opportunities.

Cyxtera Technologies

Juan David JD Bolaños

BI Architect