Case Study: CVS Health achieves 99% reduction in data quality issues with Informatica Data Quality

CVS Health Reduces Data Quality Issues by 99%

CVS Health, a diversified health services company with nearly 300,000 employees and thousands of pharmacy locations, needed to modernize legacy systems and scale data processes as it moved to the cloud. The challenge was to reduce manual effort, lower costs, and improve trust and accuracy in benefits administration—where generating files for client reporting once took six months and was prone to human error.

By implementing Informatica Data Quality to migrate systems, automate file monitoring, and enforce systematic quality controls, CVS automated data checks and accelerated reporting. The result: reports that once took six months are now produced in 2–3 days (a 95% reduction in manual effort), millions of benefits updates are processed monthly, a 20-person data team was redeployed to higher-priority work, and potential data processing errors fell by 99%.

CVS Health

Joseph Fagnoni

Executive Advisor, Data & Analytics