Case Study: Nortel Networks achieves 3× data processing in half the time and faster customer support with Informatica PowerCenter

Communication technologies and infrastructure company processes three times the data in half the time of previous solution using Informatica PowerCenter

Nortel Networks, a global communications-technology provider operating in more than 150 countries, needed to improve customer support, increase business agility, and lower IT management costs. The company faced the complex task of integrating data across four product lines and ten data marts while making customer support more efficient and increasing R&D responsiveness.

By deploying Informatica PowerCenter to access, integrate, and deliver data without hand coding, Nortel processed three times the data in half the time of its previous solution. The platform increased project visibility, shortened the time to identify, resolve, and follow up on customer issues, and streamlined software testing for faster time-to-value.

Nortel Networks

Sébastien Brette

Infocentre Manager