Case Study: Citizens Bank achieves near real-time cloud MDM modernization with Informatica

Citizens Bank's cloud MDM modernization pays off

Citizens Bank was looking to modernize its cloud master data management so it could deliver a faster, more engaging data experience for business partners, engineers, and customers. Using Informatica Reference 360 and Customer 360 on AWS, the bank needed an operational MDM foundation with greater availability, scalability, resilience, and near real-time customer recognition.

Informatica helped Citizens Bank shift away from batch and legacy processes to a cloud MDM model that reflects updates in near real time across downstream systems. The modernization delivered about 85% faster data onboarding, 99.95% uptime with elastic scale, and freed teams from infrastructure and patching work so they could focus on data accuracy and AI use cases.

Citizens Bank

Anand Vijai M R

Unit CIO - Risk, Finance & Compliance and Head of Enterprise Data Platforms Engineering