Case Study: Banco Nacional achieves rapid data-quality improvements and avoids $1.5M in IT costs with Informatica Data Explorer (Informatica)

Banco Nacional de Costa Rica is one of Costa Rica’s leading financial institutions with 140 offices and approximately 4,500 employees

Banco Nacional de Costa Rica, a leading financial institution with 140 offices and about 4,500 employees, needed to sustain its market position, boost revenues through better CRM and marketing, speed business decisions, and meet regulatory visibility requirements. Growth had left customer, credit and product data scattered across 32 legacy databases and applications, with some tables holding up to 320 million entries, making manual analysis, cleansing and ongoing quality monitoring practically impossible.

The bank deployed Informatica Data Explorer to discover and reconcile incomplete information, terminology and semantic discrepancies across its infrastructure. This enabled rapid capitalization on accurate customer data, avoided $1.5 million in IT costs, eliminated up to 33 years of manual data analysis and coding, and measurably improved CRM/marketing effectiveness and regulatory compliance.

Banco Nacional

Sergio Rodriguez

Director of Databases and Strategic Information