Case Study: Westlake Financial Services achieves increased profitability and near-real-time reporting with Informatica

Automotive retail loans provider relies on Informatica to share real time information between systems; introduce timely, accurate decision making and improve revenues

Westlake Financial Services, a lender that acquires and services near-prime to subprime automotive retail installment contracts through a network of more than 6,000 U.S. dealerships, needed to increase profitability through better revenue management, cut reporting costs, and improve customer responsiveness. Stale, replicated data led to poor decision making and customer service issues—for example, collections teams sometimes contacted customers about payments that had already been made.

By implementing Informatica’s streaming data and data lake solutions for real-time operational reporting, Westlake cut reporting latency from one day to 10 minutes (with a roadmap to 3 minutes), improved payment collections, and reduced overdue payment volume. The program enhanced customer care responsiveness, supported near-real-time decision making, and saved hundreds of thousands of dollars by avoiding additional Oracle RAC nodes, boosting overall profitability.

Westlake Financial Services

Henry Torres

Senior Linux Systems Administrator