Case Study: Pacific-Antai Life Insurance Company (PALIC) achieves customer-centric data insights and improved service scalability with Informatica

Asia-Pacific insurer standardizes on Informatica to increase processing capacity to 800,000 users, improve customer service efficiency, cut employee workload and lower number of transferred service calls

Pacific-Antai Life Insurance Company Limited (PALIC) is a joint venture between China Pacific Insurance and ING Group with 20 sales offices, more than 500 employees and nearly 3,000 registered agents in Shanghai and Guangdong. Facing decentralized, policy-centric systems and a growing volume of customer data, PALIC needed to consolidate and manage vast customer information, lower data management costs and shift to a customer-centric model to increase business agility.

Using Informatica PowerCenter and PowerExchange with Change Data Capture, PALIC built a complete, accurate historical data infrastructure that delivers up-to-the-minute data to the business. The solution boosted processing capacity to 800,000 users daily, improved customer service efficiency while reducing employee workload and transferred service calls, and enabled faster business processes and better customer satisfaction.