Case Study: Global BioTech Company achieves accelerated data discovery, stronger governance, and improved customer experience with Informatica

Accelerating Data Discovery for Advanced Business Analytics

A global biotechnology organization that develops next-generation sequencing (NGS) instruments and services needed to turn diverse operational and customer data into trusted analytics while meeting FDA, GDPR, and SOX requirements. As data spread across cloud and on‑prem systems (SAP HANA, Salesforce, instrument logs, manufacturing and CRM), the company faced challenges in discovering end-to-end lineage, cataloging metadata, and building enterprise data governance to improve service reliability, operational efficiency, and customer experience.

The company used Informatica Intelligent Cloud Services to integrate sources and deployed Informatica Enterprise Data Catalog, Data Quality, and Axon to create a searchable catalog, semantic views, and governance framework. This delivered consolidated, column‑level lineage and improved data quality, enabled proactive monitoring and customer alerts to boost instrument uptime and troubleshooting, and strengthened compliance—accelerating trusted analytics for both internal teams and external customers.