Case Study: Wescom Financial improves member service with Informatica

Redefining Wescom’s member service with AI

Wescom Financial needed a better way to unify member data and improve service across its call centers, supporting more than 700 agents. With Informatica’s Cloud Data Integration capabilities and Azure, the credit union looked to address fragmented systems, slow support calls, and the need for more personalized, efficient member interactions.

Informatica implemented a solution that unified data from 35+ systems and enabled AI-driven insights and GenAI workflows for call center teams. The results included a 30-second reduction in support call time, improved service quality, and stronger quality oversight, helping Wescom deliver faster, more personalized member service.

Wescom Financial

Desigan Reddi

VP of IT Operations & Architecture