Case Study: Techcare achieves consistent Microsoft 365 policy alignment and proactive change tracking with inforcer

Techcare standardizes M365 policy management and cuts support calls with inforcer

Techcare, a cyber-first managed IT service provider, faced challenges in managing and deploying consistent security policies across its various Microsoft 365 tenants, which were all in different stages of security alignment. Their previous method of using a custom PowerShell-built baseline made achieving uniformity difficult. They turned to Inforcer to help align policy management and enable proactive change tracking.

The solution from Inforcer enabled Techcare to efficiently align all tenants to a centralized, standardized security baseline and track any deviations. This resulted in enhanced security with minimal effort, more straightforward support experiences, and shorter support calls due to a better understanding of policies. Techcare also expanded its use of Inforcer across sales for client audits and began leveraging additional Microsoft 365 features to drive automation and improve customer experience.

Techcare