Case Study: Zonamerica achieves improved efficiency and customer service with Infor EAM and Infor CRM

Zonamerica S.A. enhances efficiency and customer service with integrated Infor solution

Zonamerica S.A., a facilities company based in Uruguay, faced fragmented asset-management and customer-relationship systems that limited efficiency and consistent service. The organization needed a single platform and a deep process reengineering to align teams and help staff adapt to new ways of working.

Zonamerica implemented Infor EAM and Infor CRM with Infor consulting to integrate sales, incident management, and maintenance workflows and create a unified view of customer data. The solution improved decision making at all levels, strengthened contract evaluation and customer service, increased communication and follow-up, and enhanced maintenance management — delivered smoothly, on schedule, and within budget, with ongoing collaboration to add new modules and capabilities.

Zonamerica

Gabriel Szlaifsztein

IT Manager