Case Study: VIA Metropolitan Transit stabilizes ERP operations with Infor CareFor Managed Services

VIA Metropolitan Transit resolves 90% of support tickets on first response with Infor

VIA Metropolitan Transit, a public transit agency, faced the challenge of managing its growing and complex Infor ERP environment with only a two-person IT team. They needed a way to stabilize operations and manage the enterprise-wide system without adding internal headcount.

The solution was implemented by Infor through its CareFor Managed Services. This service acted as an extension of the IT team, providing proactive monitoring and specialized expertise. The results included a reduction in system downtime, the resolution of approximately 90% of support tickets on the first response, and the ability for the internal team to focus on supporting end users.

VIA Metropolitan Transit