Case Study: The Reynolds Company achieves $330,000 ROI and major accuracy gains with Infor Distribution SX.e

The Reynolds Company gets fast ROI with Infor Distribution SX.e

The Reynolds Company, a Dallas-based online global wholesale distributor of electrical products managing over 18,000 SKUs and a 650,000-item catalog, needed to speed customer service and improve accuracy across shipping, receiving, and inventory control. Key challenges included increasing picking and delivery accuracy, reducing purchase-order errors on receipt, and cutting material discrepancies in inventory.

By deploying Infor Distribution SX.e, Reynolds achieved rapid, measurable gains: roughly $330,000 in soft ROI in the first six months, a 13% reduction in operational personnel, and elimination of annual physical counts. Receiving errors fell 65% (saving about $28,000), shipping accuracy rose from 95.3% to 98.58% within 30 days with customer service exceeding 99%, mis-shipment calls dropped 75%, receiving updates fell from four hours to 30 minutes, and the company can now scale sales up to 150% without degrading warehouse service.

The Reynolds Company

Tim Watson

CIO, The Reynolds Company