Case Study: Sultan Qaboos University automates asset management and cuts invoice approvals to two days with Infor EAM

Sultan Qaboos University automates asset management with Infor EAM

Sultan Qaboos University (SQU) in Oman found its Technical Affairs Department hampered by a manual spreadsheet-based approach to asset management. The ad hoc system lacked an asset registry, made contractor SLA monitoring and invoice approvals inefficient, and failed to capture reliable records of technology and staff utilization.

Working with Intertec, SQU implemented the Infor EAM suite (including Requestor, Barcoding, and Advanced Reporting) with tailored support and user guides. The rollout automated maintenance workflows, cut invoice approval from two weeks to two days, delivered complete asset histories and real-time SLA tracking, reduced paperwork by over half, and saved significant time and costs while improving departmental productivity.

Sultan Qaboos University

Ahmed Mohamed Al Busaidi

Director, Maintenance Department, Sultan Qaboos University