Case Study: Raymond James halves reporting and reimbursement cycle with Infor Expense Management

Raymond James halves reporting cycles with Infor Expense Management

Raymond James, a Florida‑based diversified financial services firm, found its travel and expense (T&E) processes were inefficient and inconsistent across divisions—manual entries and routing, multiple approval levels, decentralized contracts, poor visibility of policy limits, and audit/compliance risks. The company set out to control T&E costs, enforce consistent policies, eliminate errors, and shorten long reimbursement cycles by automating expense management.

Raymond James implemented Infor Expense Management (Travel Plans, Expense Reports, Payment Requests) and ImageTag for digital receipts, using real‑time policy checks, configurable workflows, BI and integrations with HR/AP/GL. The solution halved the reporting and reimbursement cycle, reduced manual errors and corporate travel spend, improved auditability and compliance, and made global, multi‑currency processing scalable without raising processing costs.

Raymond James

Elizabeth Eriksen

Accounting Manager