Case Study: Quaker Windows & Doors achieves minutes-to-quote, improved order accuracy and 24/7 dealer self-service with Infor Configure Price Quote tools

Quaker Windows & Doors continues steady sales growth with Infor Configure Price Quote tools

Quaker Windows & Doors, a diversified U.S. window and door manufacturer with about 550 employees, needed to modernize its quoting and bidding process to support steady sales growth. The company wanted faster, higher-quality quotes with dynamically generated 2D visuals and thumbnails, 24x7 dealer self-service for quoting and order status, streamlined internal processes, and lower training requirements as it scaled.

Quaker deployed Infor Sales Portal, Infor Product Configurator, 2D Design Automation and Document Automation to automate CPQ, generate dimensionally correct images for documents, and enable dealer self-service. The changes cut quote and bid production from a day or more to minutes, improved document and order accuracy, moved 100% of quotes onto the configurator with 40% done by dealers, reduced dealer training to 45-minute web sessions, and shortened new customer-service rep training from six months to two days while preserving margins.

Quaker Windows & Doors

Kevin Blansett

General Manager, Quaker Windows & Doors