Case Study: Presbyterian Healthcare Services achieves unified, streamlined HR and faster talent matching with Infor Talent Management

Presbyterian Healthcare Services chooses Infor Talent Management to help match talent with culture

Presbyterian Healthcare Services (PHS), a private not-for-profit system in New Mexico that operates eight hospitals and a health plan, was struggling with fragmented, non‑integrated HR systems. The multiple legacy tools created manual, error-prone processes for recruiting, onboarding, merit and market awards, succession planning and volunteer tracking (over 5,000 people), driving higher maintenance costs, compliance risks and limited visibility into workforce decisions.

PHS partnered with Infor Consulting Services to deploy Infor Talent Management and standardize HR on a single platform. The implementation unified recruit-to-retire processes, automated incentive and volunteer tracking, and delivered real‑time, accurate data—reducing manual effort, errors and maintenance costs, accelerating onboarding and improving succession and compliance reporting to support PHS’s “Best Place to Work” goals.

Presbyterian Healthcare Services

Becky Rafferty

Compensation and HRIS Director, Presbyterian Healthcare Services