Case Study: Pilot Flying J achieves cloud consolidation and $1M annual savings with Infor CloudSuite

Pilot Flying J transforms how it engages its team members with Infor CloudSuite HCM and runs its business with Infor CloudSuite Financials & Supply Management and Infor EAM hosted in the cloud

Pilot Flying J, North America's largest operator of travel centers with more than 650 locations and 24,000 team members, faced a fragmented IT landscape of 25 homegrown and third‑party applications that were costly to maintain, time‑consuming to integrate, and required disruptive $1M upgrades that took six months. The company also needed modern, mobile tools to better engage a largely millennial workforce and reduce high retail turnover.

Pilot Flying J moved key systems to the cloud with Infor—implementing Infor CloudSuite HCM, CloudSuite Financials and EAM and using Infor Ming.le as a single portal, with implementation support from Infor Services. The consolidation eliminated most legacy systems, saved roughly $1M annually in maintenance (plus additional decommissioning and Oracle cost reductions), avoided future $1M upgrades, freed the equivalent of 13 full‑time roles, delivered a projected 7.1% after‑tax ROI, and is expected to cut turnover by about 15%, reducing training costs by an estimated $1.72M annually.

Pilot Flying J

Mike Rodgers

Senior vice president of digital and technology solutions