Case Study: Pilot Flying J achieves real-time analytics and $500K annual savings with Infor Birst

Pilot Flying J refuels its analytics with Infor Birst

Pilot Flying J, the largest travel-center operator in North America with more than 750 locations and 28,000 employees, faced fragmented IT and analytics after years of growth: 25 disparate systems, siloed reporting, slow month‑end closes, and no single platform for pixel‑perfect operational reports and self‑service analytics. The company needed a cloud solution that would give every employee timely, role-appropriate access to performance data and reduce technical debt.

Pilot Flying J implemented Infor CloudSuites and Infor Birst, delivered through an Infor Ming.le portal with embedded dashboards and mobile analytics. The unified platform integrated finance, HCM, workforce and other data, retired hundreds of legacy reports, and embedded sales coaching into dashboards. Key results: about $500K annual savings in report development and maintenance, legacy reports cut from ~500 to 30, 28,000 employees with real‑time access, and dramatic month‑end reporting improvements (750 store P&Ls down from 4 days to 5 minutes; total company P&L from 12 hours to 5 seconds).

Pilot Flying J

David Clothier

VP and Treasurer