Case Study: Pilot Flying J achieves faster month-end closes and $700K annual savings with Infor Lawson Enterprise Business Management Solution

Pilot Flying J improves operations with Infor Lawson Enterprise Business Management Solution

Pilot Flying J, the largest operator of travel centers in North America with over 650 locations and 25,000 employees, needed to streamline operations to support rapid growth. The company faced fragmented financial systems, a lack of integration with fuel-specific applications, and limited visibility into fuel pricing and competitive data — all of which hindered workflow, productivity and risk management.

By implementing Infor Lawson Enterprise Business Management Solution and using its analytics to redesign labor models, Pilot Flying J consolidated systems, improved real-time access to pricing data and boosted decision-making. The results included a faster month-end close (from three weeks to five–six business days), $700,000 annual savings by cutting inside-sales losses from 4% to 3%, two‑thirds less overtime, a 15% reduction in labor costs, and stronger margins through better analytics.

Pilot Flying J

David DePrimo

Manager of Corporate Systems, Pilot Flying J