Case Study: PHS Group achieves operational consolidation and boosts customer satisfaction with Infor M3

PHS Group consolidates operations, boosts customer satisfaction with Infor M3

PHS Group, a UK distribution and business services firm serving over 250,000 customers across 300,000 locations with 15 brands and ~5,000 staff, needed to unify diverse business entities and streamline operations to give management accurate, consolidated data. The company also needed better tracking of buying patterns, higher customer satisfaction, web-based customer services, and a scalable platform to support future growth.

PHS implemented Infor M3 to consolidate operations and provide online, product-level sales, margin and service analytics. The solution delivered improved inventory control and supply-chain visibility, is projected to cut group stock by $16 million, supports high-volume complex transactions, and offers web tools for order tracking and account access—boosting efficiency and customer satisfaction on a scalable platform.

PHS

Ian Featherstone

CIO, PHS Group