Case Study: Penn State Health Milton S Hershey Medical Center modernizes HR and boosts efficiency with Infor Global Human Resources (Infor)

Penn State Milton S. Hershey Medical Center overhauls HR with upgrade of Infor Global Human Resources

Penn State Milton S. Hershey Medical Center is a 551‑bed Level I regional trauma center and the region’s only academic medical center, with about 10,000 employees and $1.7B in revenue. The organization struggled with outdated HR systems and manual, paper‑heavy processes that left it unable to identify value or gaps in key employment functions, scale analytics for growth, efficiently process payroll, or manage talent and mergers effectively.

The center upgraded to Infor Global Human Resources (with Infor Payroll and Infor Talent Management) via partner Ciber, enabling employee and manager self‑service, stronger workforce analytics, and streamlined transactional work. The change sped up HR functions, reduced costs and manual effort, positioned HR as a strategic business partner for staffing and career planning, and improved the organization’s ability to attract, retain and manage talent at scale.

Penn State Health Milton S Hershey Medical Center

Lisa Abbott

Chief Human Resources Officer, Penn State Milton S. Hershey Medical Center